Privacy Policy

Rootwise Naturals
77 Pier St Altona VIC 3018 Australia
Email: hello@rootwisenaturals.com

We sell wellness products online and in store. We use trusted service providers to process payments, deliver orders, and support customer experience.

We may collect the following information when you visit our site, place an order, or contact us.

• Contact details name email phone billing address and shipping address
• Order details items purchased payment method last four digits only and receipts
• Support messages and notes from our team when you contact us
• Device and usage data such as browser type pages viewed and general location at city or region level
• Marketing preferences and your choices for email and SMS
• Account information if you create a store account

We do not store full card numbers. Payments are handled by our payment processor.

• To process and deliver orders and to provide receipts and updates
• To respond to service requests and resolve issues
• To personalize content and improve our website and product range
• To send marketing with your consent and to honor your opt out choices
• To prevent fraud and to keep our store secure
• To meet legal and tax requirements

Our site uses cookies and similar tools to keep your cart, remember preferences, and understand site performance. You can manage cookies in your browser settings. Blocking some cookies may affect site features.

We may work with analytics and advertising partners to measure site use and reach interested audiences. These partners may use cookies and identifiers to provide aggregated insights. You can opt out as described in Your Choices.

We share personal information with trusted providers only as needed to run our business.

• Payment processing for secure payments and refunds
• Warehousing and couriers for pick pack and delivery
• Customer support platforms for messaging and service history
• Analytics and advertising service providers
• Government and law enforcement if required by law

We do not sell personal information.

Some providers store data in other countries. Where possible we choose providers with strong security and privacy controls. By using our services you consent to these transfers.

We keep order and tax records for the period required by law. We keep support and account information as long as needed to provide services. When information is no longer required we delete or de identify it.

We use administrative and technical measures to protect personal information. No method of transmission or storage is fully secure. We work to keep systems up to date and to limit access to trained staff.

• Marketing You can unsubscribe at any time using email links or by contacting us
• Cookies Control cookies in your browser settings
• Access and correction Contact us to access or correct your personal information
• Deletion You may request deletion where allowed by law
• Account You can update your store account details in your account area

Australia We handle personal information in line with the Australian Privacy Principles. You can contact us to request access or correction.

European Economic Area and United Kingdom If you are in these regions you may have rights to access, correct, port, object, or request restriction or deletion. Our lawful bases include performance of a contract, legitimate interests, consent, and legal obligation.

United States California We do not sell personal information. If you are a California resident you may request access or deletion as the law allows.

Our site is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information please contact us so we can remove it.

We may update this policy from time to time. The effective date at the top will show the most recent version. Significant changes will be noted on this page.

Rootwise Naturals
Email: hello@rootwisenaturals.com
Address 77 Pier St Altona VIC 3018 Australia